At Bomba Plumbers Ltd, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, request plumbing services, subscribe to BombaCare, or engage us for construction projects.
Information We Collect
We may collect the following types of information:
- Contact Details: Full name, phone number, email address.
- Location Details: Home/office address, estate/building name, or project site.
- Service Details: Plumbing issues, plan subscription details, or project requirements.
- Payment Details: Payment confirmations via cheque, M-Pesa, or bank transfer (we do not store full banking details).
- Website Usage Data: Device type, browser, and usage analytics (cookies, see Section 5).
How We Use Your Information
We use your personal information to:
- Provide and manage plumbing services, BombaCare plans, or construction projects.
- Process and confirm payments made by cheque, M-Pesa, or bank transfer.
- Communicate with you regarding bookings, updates, and project progress.
- Send service reminders, preventive visit schedules, and special offers (you can opt out at any time).
- Improve our website, services, and customer experience.
- Comply with legal or regulatory obligations.
Sharing of Information
We do not sell or rent your personal information. We only share information with:
- Authorized Bomba staff and technicians to deliver services.
- Trusted service providers (e.g., payment processors, IT systems).
- Government or regulatory authorities when required by law.
Data Protection & Security
- Your data is stored securely and only accessed by authorized staff.
- We use reasonable security measures (encryption, secure servers) to protect information.
- However, no system is 100% secure, and we cannot guarantee absolute security.
Cookies & Website Tracking
- Our website uses cookies to improve your browsing experience.
- Cookies help us remember your preferences and understand how our site is used.
- You can disable cookies in your browser settings, but some site features may not work properly.
Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal data (unless required by law to keep it).
- Opt out of receiving marketing messages by clicking “unsubscribe” in emails or replying “STOP” to SMS.
Data Retention
- Service and project records may be kept for up to 7 years for legal, tax, and business purposes.
- Marketing data is kept until you unsubscribe.
Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices of those third parties.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will always be available on our website.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us: