General
- These Terms & Conditions ("T&Cs") apply to all services offered by Bomba Plumbers Ltd including On-Demand Services, BombaCare Plans, and Construction Projects.
- By using our services, you agree to these T&Cs.
- We may update these T&Cs at any time, and the latest version will always be available on our website.
On-Demand Services
- Booking: A booking is confirmed once we receive your request via our website, WhatsApp, or phone.
- Response Time: We aim for same-day service. Emergency requests are handled within 2 hours, subject to availability.
- Charges: Standard plumber visits start from KES 2,500-3,000, depending on the issue. Night or holiday visits may attract higher fees.
- Payments: Payment is due immediately after service via M-Pesa, bank transfer, or card.
- Warranty: Our workmanship is guaranteed for 30 days. This excludes misuse, third-party interference, or faulty parts supplied by others.
BombaCare Plans
- Eligibility: Available for homes, businesses, and property managers within Nairobi and its environs.
- Coverage: Plans cover labor, plumber visits, and preventive maintenance.
- Parts & Materials: Pipes, taps, pumps, tanks, and other fixtures are billed separately. We source them at competitive rates.
- Payments:
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- Home & Biz → minimum 3 months subscription.
- Property → minimum 6 months subscription.
- Payments can be monthly, quarterly, or yearly via M-Pesa, bank transfer, or cheque.
- Cancellations: Early cancellations are non-refundable, but you may upgrade or downgrade at the end of your term.
- Priority: BombaCare members receive priority service over on-demand bookings.
- Rollovers: If no issue arises during your plan period, preventive visits will still be provided as scheduled.
Construction Projects
- Quotations: Quotes are valid for 30 days from the date of issue.
- Payments:
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- Typically structured as mobilization fee + progress payments + final handover balance, as agreed in the project contract.
- Warranty: All construction projects include a 6-Month Defects Liability Warranty. Issues reported during this period will be fixed at no extra cost (excluding misuse, vandalism, or external contractors).
- Compliance: We are NCA Category 2 Certified and operate under Kenyan HSE regulations.
Health, Safety & Environment (HSE)
- Our technicians are TVET-trained, vetted, and uniformed.
- PPE (helmets, gloves, boots, reflective vests) must be worn on-site at all times.
- Clients must ensure safe access to work areas.
Liability
- Bomba Plumbers is not responsible for:
- Pre-existing plumbing issues not disclosed at the time of service.
- Damage caused by misuse, negligence, or other contractors.
- Delays due to factors beyond our control (e.g., power outages, water supply interruptions, strikes).
- Our liability is limited to the value of the service provided.
Privacy
- We respect your privacy. Any personal information collected will only be used to deliver services and will not be shared with third parties, except as required by law.
Governing Law
- These T&Cs are governed by the laws of Kenya.
- Any disputes shall be resolved in accordance with Kenyan law.
Contact Us
For any questions regarding these T&Cs or our services, please contact us.